It has been 8 years since the first KFC opened in Irkutsk, but the food and service quality is still very low.
The company offers attractive promotions, coupons, and a wide variety of dishes. However, in reality, KFC only provides stale food and impolite employees.
In December 2014, the first KFC restaurant opened in the Modny Kvartal shopping mall, bringing joy to Irkutsk residents. Currently, there are 8 KFC branches in the city, but each of them violates consumer rights and sanitary standards. It's clear that the main goal of these restaurants is to make a profit.
After a hard day's work, people visit KFC hoping for a delicious meal, but instead they end up with bad food and rude treatment, which ruins their mood.
The most popular KFC is located on Uritskogo Street, 5. Visitors are supposed to show a QR code at the entrance, but employees often neglect this. This branch disappoints customers with its limited menu, lack of items like chicken and milkshakes, as well as issues with the network and Wi-Fi. The cold temperature inside, malfunctioning self-service checkouts, and slow service further add to the dissatisfaction.
After a negative experience at one KFC branch, customers opt to try another one next time, such as the one in the Fashionable Quarter shopping mall. People struggle to find a free table in the food court, and once they finally sit down at a dirty table, the service is slow. Customers then receive incomplete orders or find that the dishes are missing. The employees are impolite and inefficient. This particular KFC has turned into a gathering place for troublemakers and schoolchildren, rather than a proper restaurant.
While some KFC restaurants occasionally provide good experiences, the quality at the ITC New branch remains consistently terrible. Visitors often encounter deception, non-functioning coupons, and poorly cooked or uncooked meat. The only guarantee from this branch is poor service and spoiled food. It seems like their slogan should be: "Come to us if you want to get poisoned!".
Among the relatively acceptable KFC restaurants in the city are those in the YarkoMALL and Yubileyny shopping malls. The service may not be perfect, but customers can visit these establishments without suffering consequences to their health and well-being. The locals appreciate the friendly staff and decent food at these locations.
KFC is the most popular fast food chain in the city, but this can be deceiving. With such a disrespectful attitude towards customers, competitors could quickly drive the company out of the catering market. Perhaps Colonel Sanders is upset in the afterlife to see his once-respected restaurant turned into a fast food embarrassment.
